Lessons on Management

Discussion in 'Case Studies and Journals' started by Bender Bending Rodríguez, Mar 14, 2017.

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  1. Bender Bending Rodríguez

    Bender Bending Rodríguez Senior Member

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    The client just offered me to be CMO earlier today.

    I'm saying yes.

    Looking back, its because I took responsibility for their SEO traffic. They were getting around 30 visitors/day a year ago and are now at 700-1000 visitors/day.

    SE sales actually make up the majority of their revenue now.

    Good leadership!
     
  2. Bender Bending Rodríguez

    Bender Bending Rodríguez Senior Member

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    I have 3 training sessions tomorrow. Here are the 3 VAs:
    1. Dude has a call center background. Is professional and willing to learn. Should be an easy person to work with. He's the guy I'm gonna make the group leader.
    2. A people pleaser. He sent me a message on Friday asking how I was. total suckup. He tries to avoid responsability. I have a feeling that he's used to pleasing people and avoiding work. Little does he know that the production rate is known and he'll have to clock each product. His name is on each product too. I hope he'll be able to take on the responsability.
    3. This guy has 2 years as a system admin. He answered the "how to do a 301 redirect" question wrong. He guessed the CitationFlow question. He answered the "how do you write a hyperlink in HTML" question right. I think he has the ability to build links. I also wonder if he'll be able to be a long term employee. I told him to change his hourly rate on his profile and he did. I'll have to find out on Monday.
    IMO, #2 and #3 would need mentoring. I think they're motivated. In actuality, the job is super easy. I think I'm just worrying about it since I know these employees will be hired for several years, or that's what I'm planning.

    Actually, everything's going OK. I just have to calm down :)
     
  3. Bender Bending Rodríguez

    Bender Bending Rodríguez Senior Member

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    #3 was trained 2 hours ago. I'm working on #1 right now.

    #3 was actually very very easy to work with :) I think he's super motivated to work since the salary was much higher than what he was expecting :)

    I'm pretty optimistic about this team :)
     
  4. Bender Bending Rodríguez

    Bender Bending Rodríguez Senior Member

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    #1 went smoothly. These link builders are doing a good job! What they needed was detailed, precise instructions. How that was achieved was that I did the work before hand :) These are the 3rd people I've hired for this task (once in December and once again in March) and its finally getting done!

    [​IMG]

    Obviously, the fault with the first and second time was because I had poor leadership. Lesson learned.

    Now, they have to work until October before they're caught up! Work has been queuing up since December!
     
    cardine likes this.
  5. Bender Bending Rodríguez

    Bender Bending Rodríguez Senior Member

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    Haha #2 couldn't figure out how to turn his mic on. He ended the skype call saying he'll figure it out... and 51 minutes later, he hasn't replied yet. Skype says he's away.

    I don't think this dude has what it takes :-/
     
  6. Bender Bending Rodríguez

    Bender Bending Rodríguez Senior Member

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    :-/

    2 of the 3 are working. I logged in today and found that one has logged 8 hours and the other has logged 13 hours. The one that logged 8 hours did 20 domains and the other that logged 13 hours did 80 domains.

    My first reaction was that they're incompetent and lazy. Then I looked through the Hubstaff screenshots and they're working hard.

    I think, in the "crawl, walk, run" model, they're currently crawling. They are also reporting that the email provider isn't working. The gmail accounts are coming tomorrow.

    I get when the FM said that leadership involves mutual understanding and trust now.

    I'll give them the new accounts tomorrow and let them work for a week to learn the program and sites. Then, I'll overwatch their work to find areas where they can improve (like using hotkeys...). Yeah, they'll need mentorship to be efficient link builders.
     
  7. Bender Bending Rodríguez

    Bender Bending Rodríguez Senior Member

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    [​IMG]

    www.cnn.com/2017/04/11/asia/united-passenger-dragged-off-china-reaction/

    That's an example of terrible leadership. The CEO's response about "re-accomodation" shows how the culture (which he is responsible for) at United is terrible. It makes perfect sense as to why the leadership at Ohare was so shitty.

    The only way United can save itself now is to have that CEO (and those managers in ohare) step down or be relieved.
     
  8. Bender Bending Rodríguez

    Bender Bending Rodríguez Senior Member

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    WTF I contacted a bookkeeper last month and she still hasn't finished my taxes. I told her if I don't get my taxes by Thursday, I'll do it myself (as taxes are due next Tuesday).

    This bookkeeper needs to take accountability of her work.
     
  9. Bender Bending Rodríguez

    Bender Bending Rodríguez Senior Member

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  10. Bender Bending Rodríguez

    Bender Bending Rodríguez Senior Member

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    #2 has a second training session today in 3 minutes... and he's not on Skype.

    He's gonna be dropped at 4:05 if he doesn't show up in 7 minutes.

    He is irresponsible.
     
  11. Bender Bending Rodríguez

    Bender Bending Rodríguez Senior Member

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  12. Bender Bending Rodríguez

    Bender Bending Rodríguez Senior Member

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    I'm replacing the PBN VA. She's trained and can follow instructions but she isn't motivated to work. I'm pretty sure she's only working because she needs to support her family but, other than that, she wouldn't work.

    For example, when I assign someone else her work, she says thank you. That might be passive aggressiveness (or something else) but, when I assign her work, she only follows the instructions and nothing else. Like, she follows the instructions but doesn't double check her work to see if she did it correctly -_- I have to do that for her. She also doesn't solve issues that arise in her work. I have to solve the problems for her too.

    She's actually a terrible employee. Once the WP dev is found, she's out of here.
     
  13. cardine

    cardine Administrator Staff Member

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    I strongly agree with this. You have to hire on competency and grit. For contracted workers nothing else really matters, they are simply hired guns to get a job done. Even for full time employees competency is the single most important thing - A players want to be around other A players, B players want to be around C players. Creating a culture of people of A people who go above and beyond is one of the single most important things you can do as a leader.

    I still very strongly think you need to be more brutal in your hiring process. After a basic screen throw them into the wolf den in the hiring process and tell them to do 3 sites and you'll pay them for it. Out of everyone who applies you'll see who works hard but slow, who doesn't work hard, and who is smart and goes above and beyond. At that point you've found your person and you can treat them awesome because you know they are doing an awesome job. It may be that there is a legitimate issue on your end, but it also could be that the VAs you have right now are doing an average job and you can find someone out there who will do an exceptional job. Especially for a VA position where everyone is desperate for a job, there is no reason not to have ridiculously high standards.

    Also this is an awesome thread - can't believe how much I missed and how much I'm catching up on!
     
  14. Bender Bending Rodríguez

    Bender Bending Rodríguez Senior Member

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    I just trained the 3rd Link Builder.

    He was scared shitless.

    I'm certain that he has never had responsibilities before and that he's used to having other people clean his mess for him -- he's a 24 year old who is living at his parent's place.

    I told him its his responsibility for these links and that they're being reviewed. His face turned white and he took a huge gulp.

    He also has a background in business process outsourcing, which doesn't help him knowledge wise but he said he's built blogs before.

    During training, he showed that he's tech savvy. I'm sure he'll be a good employee. He just needs to familiarize himself with the tool and the 103 domains.

    I also think that he's very uncomfortable that the runtimes are all known and that there are 2 other people ahead of him -- he has nowhere to slack.

    To his credit, he actually showed up to training unlike the other guy. If he sticks in, he'll become a good link builder.

    Edit: -_- the first question he asks that isn't related to the training is "how many brakes can I take".

    He might not be a motivated employee -_-
     
    Last edited: Apr 14, 2017
  15. emp

    emp Senior Member

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    Meh...

    This is actually important to employees.
    He should know how many breaks he can take, and when.

    ::emp::
     
  16. Bender Bending Rodríguez

    Bender Bending Rodríguez Senior Member

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    I can't believe I didn't think of this earlier.

    iMacros can be used to create 3 links at a time. I'll just insert 3 links into an article. That cuts run down time by 66%.

    I can now catch up on the link building queue as well as find new ways to build links O.O I might actually have more manhours than work in a few weeks (if this go well!).

    I gotta sit down and do the math on this.

    Edit: i also think I found a skilled WP developer O.O That'll be awesome. I'm gonna interview him Monday. He'll take care of the PBN and the sites and... maybe! even develop some of my project sites.

    OMG this can't get any better. Its like a huge weight was lifted from my shoulders.
     
    Last edited: Apr 20, 2017
  17. Bender Bending Rodríguez

    Bender Bending Rodríguez Senior Member

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    Wow. This was a problem I never considered: I hired these guys on mainstream job boards and a few of them are living at their parents place... how should I tell them that they'll be working on adult sites? Should I assign them adult sites?

    Oh man....

    I don't think I can give them adult work. They're from SE Asia, a very prude place. The Thailand Government even blocks porn sites :-/

    Or... should I just assign it and say nothing? They don't actually have to visit the site to build links.... unless they're checking the links... but they can always check the links in a text browser.

    :-/

    I gotta figure this out.

    Edit: assigning them adult sites w/o saying anything would be the worse COA. I better disclose adult work and ask if they're willing to work on adult sites.
     
  18. Bender Bending Rodríguez

    Bender Bending Rodríguez Senior Member

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    PBN VA is no longer working for me. She wasn't motivated at all to work. I'm sure she worked because her parents told her to. What a pathetic individual. She cost the company more time and money than what she helped out with. Like, she'd do her work and follow the instructions but she doesn't think about what she's doing nor does she check her work. If something is wrong, I'd have to go through and figure out why. Total BS.

    She's not fired per say, she just didn't ask for new work and I'm not gonna assign her new work -_-

    I just trained a new guy today. He has WP dev background and idk if he'll be a good person on the team. He has a hard time following instructions and he has a hard time focusing.

    If he can't do the task right and on time, he's out of here. I'm also not giving him WP work since he, like the girl, doesn't check his work.

    I have another training tomorrow and hopefully a 3rd one later this week too.
     
  19. Bender Bending Rodríguez

    Bender Bending Rodríguez Senior Member

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    I think the new guy is quitting. I told him to send in the first 10 domains within the hour after training for review and he just left Skype.

    Either, he doesn't know how to follow instructions or he is quitting. Either way, he's very, very close to unemployment once again.

    EDIT: he made a lot of excuses -_- He presented them as explanations but, looking back, they're just excuses. For example, I told him to download and install Dropbox. I then shared him a folder. When training started, I found out that he didn't synch the folder. He said that he has DB but didn't synch it. So I then had to wait for him to browse the DB website to find a file on the folder.

    That seems small but the 1 1/2 hour training had TONS of stuff like that. He really didn't get the mission nor did he take responsibility for his tasks. I'm pretty sure he doesn't want the job.

    Edit2: he's fired. I've had enough of his explanations as to why he can't do something and his questions about how he wants to do something differently. He can't follow directions, can't comprehend the mission (I ask him to explain to me what the Opeartion Order said and he was incoherent), and is just a dumb piece of shit.

    I gotta change a few passwords and prepare those accounts for the next guy, send this guy his pay for his time, and it's bye-bye!
     
    Last edited: Apr 25, 2017
  20. Wazza

    Wazza Active Member

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    Feel sorry for you - you are not having much luck!